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user_ws9hc4
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Saturday, January 18th, 2025 4:30 PM

contracts

price changes to 2 year contracts.  I just entered my 3rd 2 year contract with xfinity.  For the prior 2 contracts, the price stayed the same for the duration of the contract.  This time I received a 5% increase just 3 months into the contract.  I did a session online and was told that I am still locked into the 2 year contract, but xfinity can still raise the price whenever they feel like it.  Is this a common issue?  Is the 2 year contract a bait and switch deal now?

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Updated 

3 months ago

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EG

Expert

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110.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2K Messages

3 months ago

@user_ws9hc4

 

Great question thanks for reaching out to us as a customer myself I'm always concerned with my billing is more than I expected. What's guaranteed to not change is your promotional discount but equipment taxes and fees are always subject to change

 

. Generally every year around the first of the year there are changes made to our services that could increase the bills or could lower the cost.

 

We do send out notifications on the upcoming changes that you will see for the next year on your November and December bill https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.

 

The link I provided is a great link on how to view your kast 12- 24 months of billing.

 

What I do recommend is go look at the last couple of Billings to see what changes have occurred and also look at your November or December statement and scroll to the last page where it lists information about the upcoming changes.

 

 

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user_ws9hc4

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@XfinityOrlandoM​ Got it.  I am locked in for 2 years to get a discount and xfinity gets to raise the price whenever they want.  I have fought all these price increases ever since I had to get xfinity when I moved a little over 4 years ago.  I will see the cost to move to streaming and drop the TV and look for an alternate internet supplier.  At best, I will not be an xfinity customer once my current 2 year handcuffs are off.

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3 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

@user_ws9hc4

 

To clarify,  what is locked in for two years or three years is your bundle discount or the discount you get on your actual services,  equipment taxes and fees are always subject to change.

 

 

so your prices could increase or decrease at the beginning of every year. But anytime there's changes to our services we do list that information on your November and December bill on the last page.

 

If you would like to look at new pricing plans without the TV service go ahead and send me a direct message with their name and address and i can better assist you

 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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