1 Message
Contract/promos expired - how to reach a representative to discuss retention offers for existing customer?
Our bill just jumped because we reached the end of the contract period and various promotions ended. When this has happened before, customer service reps have always been able to help us renew and get some good deals in place. This time around I can't seem to reach a human being to tackle that and the automated assistant thing has been remarkably unhelpful LOL. Anybody around who can help a guy out? Thanks!
Frank
XfinitySara
Official Employee
•
1.7K Messages
9 months ago
Hello, @franklyg! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping our Xfinity Deals online (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
0
0