Frequent Visitor
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9 Messages
Contractors cut my cable
I've been without TV for 2 days now thanks to some concrete workers across the street that cut my cable AGAIN. Can't get a hold of anybody thru Comcast except an Indian lady I couldn't understand. I'm getting close o dropping cable just for that reason. You CAN'T get things fixed when you need to.
EG
Expert
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110K Messages
2 years ago
The concern is not "Channels And Programming" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Hello, @FredN2. I sincerely apologize for the inconvenience this cable service interruption is causing you. Remember you can always use our amazing Xfinity Stream app to keep up with your favorite programs and/or movies.
I'd be more than happy to review your account to see what's going on with your services. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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FredN2
Frequent Visitor
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9 Messages
2 years ago
I tried but when I click on the icon it just goes to a blank chat page, your name isn't listed
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
My name is not listed, @FredN2. The message needs to be sent to Xfinity Support.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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