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user_s5syeo
1st Topic

Visitor

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2 Messages

Thursday, June 12th, 2025 6:08 PM

Contractors Cut cable line during fence installation

I can't get through to someone who knows how to get someone out here to repair this. Please help what do I do I need to talk to a real agent

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Updated 

2 days ago

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XfinityMatthew

Official Employee

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300 Messages

2 days ago

Hello user_s5syeo , Thanks for making a post. My team and I would be happy to get this issue resolved for you. Did this line cut knock out your service or are you currently not using us?

 

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user_s5syeo

Visitor

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2 Messages

Hi, yes we're currently xfinity customers. Cutting the line cut off our service completely. 

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2 days ago

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XfinityRaul

Official Employee

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2K Messages

@user_s5syeo Thanks for confirming your services have been interrupted due to this line being cut. Don't worry, you're definitely in the right place to get this taken cared of. Just in case you weren't aware, you may stay connected by using one of our Xfinity hotspot signals. To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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2 days ago

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