Visitor
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3 Messages
Contractor Truck Buried in my front yard and now tearing everything up!
Your Xfinity contractor (TAK Communications) buried their truck in my yard [Edited: "Personal Information"] They proceeded to try and pull the truck out and drive through my yard without permission. This created ruts all over and several large craters where the dirt has been pulled up by the other truck [Edited: "Personal Information"] Not to mention the trash in my yard in addition to the tracks. None of the crew speaks English and there is no supervisor. Your truck is still in my yard till they can get a wrecker out here I guess and your crew has left for the night. Please have someone contact me so we can discuss how you are going to make this right. My address is [Edited: "Personal Information"]
[Image Removed "Personal Information"]
[Image Removed "Personal Information"]
XfinityKei
Official Employee
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2.2K Messages
8 days ago
@user_0me8oo Thanks for bringing this to our attention. You’re in the right place for help. I’m so sorry this happened. Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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