Contract

Dear Executive Customer Relations,
This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution.
On or about February 17, I entered into a signed service agreement with Xfinity for:
1 Gig internet service at $50/month for a 5-year term which included the
$10/month autopay discount
One complimentary unlimited mobile line for one year and an addition of a second mobile line
Payment of a deposit and enrollment in automatic payments.

A technician was dispatched on February 17 to complete installation. At that time, I was informed that my residence lacked a required service line and that a construction work order would be initiated, with an estimated completion timeframe of up to two weeks. This delay was solely due to Xfinity infrastructure limitations.
Subsequently, and without my authorization or request, my account was closed.
Since that time, I have made repeated attempts to resolve this issue through customer support, including a call lasting approximately 1 hour and 45 minutes involving multiple transfers and an unsuccessful escalation, ending with a supervisor disconnecting the call. The matter remains unresolved.
I have now been informed that the originally agreed-upon pricing and terms will not be honored, and that service would instead be offered at a higher rate. This constitutes a material deviation from the executed agreement.
I have reasonably relied on this agreement to my detriment, including canceling existing services and incurring costs in preparation for the transition.
Accordingly, I am expecting the following:
A reinstatement of my account under the original agreement terms.
Completion of the required service line installation
Full honoring of all pricing and promotional terms as contracted.
Failure to resolve this matter will leave me no choice but to pursue formal complaints with the Federal Communications Commission, as well as explore additional remedies for breach of contract and deceptive business practices.

[Edited: "Personal Information"]