Visitor
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4 Messages
Contract Someone To Fishtape Cable Ljne
Can I hire someone to fishtape the cable line from my house (new construction without previous service) to the tap through an existing conduit between the two?
The builder installed a conduit between my house to the tap (approximately 300 feet). I have patiently been waiting to have this done, but I grow frustrated everyday.
Even if this work is being outsourced, it seems ridiculous that Xfinity can't collaborate with whoever they work with to determine a schedule and plan. This lack of communication and planning exacerbates my frustration due to false expectations (was told on July 18, 2024 that it would get done the next day; then it became 1-2 days; now, it's 7-10 days).
Because I have an existing conduit, it would seem that the task of installing and connecting my home to the tap should be quicker than a job in which a trench needs to be dug.
Can I just hire someone to fishtape the cable, and then have Xfinity do the final connections and installations?
Accepted Solution
XfinityKassie
Official Employee
•
1.2K Messages
2 months ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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