contract renewal

My contract is over after the paperless billing automatic payment which will process April 21, 2024. I need to renew the contract before the higher rate hits. I see in other posts that I need to send a "direct message" by clicking the "bubble" next to the bell. However, I don't see the bubble next to the bell in the upper right hand corner. Does the bubble only appear after you respond to my question?

Thank you

Responses

XfinityMarcus

Official Employee

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1.4K Messages

1 year ago

user_agvop5, thank you for reaching out using the Xfinity Community Forums page. I would be more than happy to assist you with your contract renewal options. I know how important it is to keep costs low as a consumer myself. Have you already taken a look at some options available using the Xfinity Plan Builder?

Great question! If we were to get you in a direct message, we would also provide you the steps to access as well, but I believe what you may be referring to is the icon in the upper right corner labeled "peer to peer chat".

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BruceW

Gold Problem Solver

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26.3K Messages

1 year ago

@XfinityMarcus wrote: "... the icon in the upper right corner labeled "peer to peer chat"."

The "chat bubble" hasn't been called "peer to peer chat" in several years. The icon is not "labeled" at all; when used with a pointing device, its "mouseover hover" text is "Direct Messaging".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_agvop5

2 Messages

Thank you-- I did find the icon and have sent a "direct message" to Xfinity Support with details of the account.

1 year ago

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XfinityMarcus

Official Employee

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1.4K Messages

@user_agvop5, I do appreciate you sending over those details. We have received and replied to your direct message and will continue working with you there. Once we get things resolved we will circle back to this thread.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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XfinityMarcos

Official Employee

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2.3K Messages

1 year ago

user_agvop5, Thank you for sharing your time and energy to work on finding the best option for your account. It was a pleasure working with you, and I hope you have a great rest of your night 🙌. .

- XfinityMarcos

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Customer Service

user_agvop5

contract renewal

XfinityMarcus

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_agvop5

XfinityMarcus

XfinityMarcos

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