Contract Renewal

My two year agreement for TV and Internet recently expired and I would like to renew it at the same rate. The increase after the promotional rate ended is more than I can pay on a fixed income. I sooke to two people at the call center that said that rate was no longer available. When I search my building as a new customer I could get an almost lower rate for the same services.

Responses

CCGina

Official Employee

•

800 Messages

2 years ago

Hi @user_fbfdfe,

We offer introductory pricing to our new customers as a way for them to try our products and services and ensure they’re a perfect fit! While your introductory pricing period sounds like it has expired, we do often have promotions for our existing customers :)

Let's take a look at the current offers to see what’s available to you at this time. Please send us a direct message, using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

0

Customer Service

user_fbfdfe

Contract Renewal

CCGina

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