Visitor
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1 Message
Contract Issues
Had a contract initially for 50 a month for a "faster" modem/gateway - but the technician left without installing anything, so apparently my original contract was voided and after five hours of customer support not helping me, I'm apparently now on a new contract, because the original one was no longer available, where I'm now going to be on on a slower modem/gateway and paying more for it. Just confused on the logistics of all of this.
EG
Expert
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111.5K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.4K Messages
3 days ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_igh3ha . Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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