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MJBoemio
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Monday, April 15th, 2024

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Contract expiring

Hello, my 12 month double play contract is about to expire and wanted to see what best offers are for existing customers...30 plus years.  

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1 year ago

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XfinityJamesC

Official Employee

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1 year ago

Greetings, @MJBoemio! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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MJBoemio

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@XfinityJamesC​ 

Tried the chat. XfinityFrank came on and asked for my info and never heard another word. Unable to start a new chat because that one is still open. Great way to take care of customers.

1 year ago

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MJBoemio

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Someone else came on and helped. Apparently they handle multiple customers at once and it takes time to get a response. 

FYI, there are no better options for contracts than you already have keeping the same service was the response. It actually goes up in price for a new 12 month contract. Sadly, after 30+ years as a customer I will turn in my equipment Monday when my contract is up. Moving to Frontier internet and YouTube TV will save me $85 a month from what I pay now without losing any channels or internet speed. I was willing to stay if they could have met me in the middle, but no go. I can always come back in 90 days and get the new customer deal, which is about $60 a month less than I pay now.  They just don't have any good deals for existing customers it seems. Thanks.

1 year ago

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