Contributor
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69 Messages
Contract expired, need new promo
My contract expired this month and of course pricing shot up. Looking for help with a new promo. I tried online chat but the agents were not really able to help me. They kept trying to sell me bundled service with a "free" phone line which I have zero interest in.
Is there an agent here that might be able to assist?
This form demands that I choose topics between "email" and "your home network" neither of which are an ideal match for my inquiry.
EG
Expert
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110.4K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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74 Messages
13 days ago
Howdy JG5881 👋 I hope you're having a good Friday so far! Above all else, we want to make sure you're getting the best rate possible for your services, and you've definitely come for the best place to help with that.
If you could send me a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to start looking at new offers for your account!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityWilliam
Official Employee
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1.3K Messages
2 days ago
Hello @JG5881 We are glad that you finally got it working! Have a good rest of your week.
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