Contract Buyout Resolution

Dear Xfinity Executive Customer Relations Team,

I am writing to formally request immediate resolution of a rebate issue related to a phone trade-in at your Battle Creek, Michigan store. Despite six months of effort, including multiple tickets filed and direct involvement from the store manager, I have yet to receive the rebate owed to me.

The problem originated when the Xfinity representative failed to properly input my phone into your system. As a result, I did not receive the $500 credit and rebate I was promised. I have worked diligently with the Battle Creek store and its management, but despite their repeated attempts to escalate the matter to corporate staff, no resolution has been provided.

This situation has caused significant frustration and hardship. I, the customer, did nothing wrong. The error was entirely on Xfinity’s side, yet I am left without the rebate I was promised. For a company of Xfinity’s size and reputation, I would expect a straightforward fix and a process that empowers local stores to resolve such issues quickly. Instead, the lack of accountability and systemic inefficiency has left me without recourse.

I respectfully request the following:

• Immediate issuance of the rebate owed to me for my phone trade-in.

• Written confirmation that the matter has been resolved.

• Review of your internal processes to ensure that local store managers are empowered to correct such errors without months of delay.