Continuous text messages to return equipment that has already been returned

Hey there, @user_kmfkvb! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the equipment return, it certainly is not what we want for our customers. I would be more than happy to dive further into the account ensure everything is fully updated with the old equipment. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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