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user_acf70d
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Friday, April 28th, 2023

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Continuous service interruptions

I live in the Northview section of Bowie, Maryland. Our service is interrupted almost daily (multiple times a day). Usually it is restored after I cut the power and reboot, but this is becoming too much several times a day. I was offered a credit for compensation but what I really want is reliability! Also, I would like an explanation. I was told a supervisor would call me at a specific time last night - no call was received. It is the connections inside the house because it is also affecting my neighbors. Can someone help us?

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2 years ago

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user_acf70d

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2 years ago

It is NOT the connections inside the house.

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CCErika

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339 Messages

I'm so sorry that this is happening, but you're in the right place. I rely on the internet to do my job, and an unstable/nonexistent connection definitely makes it difficult, so I feel your pain. Let's dive right in! Could you please send us a DM?

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.

I no longer work for Comcast.

2 years ago

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