rtaylortex's profile

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1 Message

Mon, Nov 23, 2020 5:00 PM

Continuous over billing

For the past 7 to 8 months I have continued to receive charges for kid shows and HBO. At first I had three boxes in the house, but got fed up with customer agents continuing to infer that it was someone in my family ordering the shows. I even set a pin and continued to have charges. I took back all the boxes to my local store and got 1 new box that went in my bedroom and I still continued to receive additional charges. All Comcast would ever do is refund the charges and that was not always consistently done. I guess at this point I plan to turn in the box and do away with my cable from Comcast. It is very shocking to me that this company will not try and solve the true issue. I plan to report this to the Better Business Bureau. In this day and age they should be able to do anything to fix a problem, but I guess they don't care.



Official Employee


6.1K Messages

7 m ago

Happy Thanksgiving, @rtaylortex

We truly appreciate you for using the Xfinity Forum to bring this to our attention. I'm sorry for the inconvenience this may be causing. I want you to know that you've come to the best place to get down to the bottom of this. We're an awesome team of Corporate Digital Care Specialists dedicated to improving our customer's experience. I want to start by reviewing your account and the charges to determine how we can fix this. If you would like to see how my team and I can help, can you please verify your first and last name and service address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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