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Tuesday, November 5th, 2024 4:29 PM

CONTINUOUS OUTAGES

I’ve been with Xfinity for over 5 years, but I’m really over how horrible this service is becoming. I work from home full time and within the last 2 months EVERY SINGLE WEEK there is outages!!! Do you know how embarrassing that is to keep having to blame not being able to work a full shift straight is because of your WiFi having 5-7 outages A WEEK !!! It’s ridiculous and nerve wrecking ! This does not help anyone out. And let’s not forget the wifi be down for HOURS !! I think about the other work from homes in this block , or those in school needing connection, those who have children and need internet for mental balance and so much more! This isn’t ok Xfinity and to not even have proper way to get in contact with you all is EVEN WORSE ! Something has to give and give soon or I’m switching! This is out of hand and very stressful 

Official Employee

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2.8K Messages

9 days ago

@user_51h4fo Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have been experiencing a series of service interruptions which has impacted your job. I work from home myself and understand how frustrating that can be. We'd like to look into the interruptions to see if they are reported interruptions or if it is something else. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

2 Messages

“We’re gonna look to see if their reported interruptions” Well clearly if their being reported to US from Xfinity EVERY SINGLE DAY !!! No one wants to keep hearing the same looped responses! 

Official Employee

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2.8K Messages

@user_51h4fo If the interruptions you are experiencing are not being reported in the Xfinity app, then it is something that our team would need to troubleshoot. It is important to us that you be able to enjoy your services. Please send us a DM so we can better assist you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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