Visitor
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1 Message
Continuous issues
I am having continuous issues with my xfinity with the hotspot not working. My box not being able to activated.
aswell as this every time I ring and try the chat it keeps going in a loop. I need an agent to contact me as I am not getting charged to install even though I bought a self install box.
XfinityCarolyn
Official Employee
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515 Messages
32 minutes ago
@user_f9kpnt, I’m sorry this has been such a difficult start to your service. Let’s get the account reviewed so we can address the equipment activation and hotspot issue, as well as clarify why you may be seeing an installation charge after choosing self-install. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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