Continuous cancelled appointments

I have scheduled 4 appointments to get my Home security system fixed but it keeps getting canceled. I have called several times and am told they will send a technician out. The rep schedules and a few days later it's canceled. I have taken off of work to get this done and of course, I get a message stating my appointment was canceled. I am tired of this service.. I pay so much money and can't get Comcast to come out and repair my home security. I am at my wits end. Does anyone know how to get a technician out?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

112.9K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

U

user_szd1nq

Visitor

•

3 Messages

3 months ago

I have scheduled 4 appointments to get my Home security system fixed but it keeps getting canceled. I have called several times and am told they will send a technician out. The rep schedules and a few days later and it's canceled. I have taken off of work to get this done and of course, I get a message stating my appointment was canceled. I am tired of this service.. I pay so much money and can't get Comcast to come out and repair my home security system. I am at my wits end. My cameras are not working.

Does anyone know how to get a technician out!

Note: This comment was created from a merged conversation originally titled Cancelled appointments !! I need help!

1

0

XfinityAngie

Official Employee

•

2K Messages

user_szd1nq, Thank you for reaching out to Xfinity Support. I would be happy to help you. I am sorry to hear you have had such a difficult time getting a tech visit set up.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

Customer Service

user_szd1nq

Continuous cancelled appointments

EG

user_szd1nq

XfinityAngie

New to the Community?