Continued Failure to Address Admitted Property Damage Claim

As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution.

Despite the fact that I have an existing case number, photographic evidence, and a picture with the technician who caused the damage, Xfinity support indicated there are no records of this issue. This is deeply concerning, as the documentation has now been submitted multiple times.

The lack of internal recordkeeping, note-taking, and continuity—especially for an issue caused by your own technician—is unacceptable. Customers should not be repeatedly required to resubmit the same information for a matter that has already been acknowledged as your responsibility.

Given the continued failure to resolve this issue or even maintain accurate records, I have now escalated this matter by filing a formal complaint with the Better Business Bureau.

I am requesting immediate resolution of this claim and written confirmation of next steps. This situation has already required an unreasonable amount of time and effort for an issue that should have been straightforward to resolve.