Continue with previous live chat

Got disconnected from a chat, I work from home and am supposed to be receiving my new modem because the other is messing up.

I accidentally knocked off the chat and it sent me this message at the bottom when trying to connect to Live agent.

It appears you already have a chat in progress in another window, please continue your chat in that window.

Official Employee

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1.6K Messages

2 years ago

Hi @user_c3x0zi we apologize for the trouble in getting connected. Please send us a direct message again by

making sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary

Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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