Visitor
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1 Message
Continual Account Upgrades
Anytime I go to the web to seek an interaction with a Comcast rep, I get the unpleasant task of dealing with the "Xfinity Assistant AI", which is designed to stop any and all progress you are trying to make. I could speak with a human and resolve the issue or get an answer rather quickly, but instead I get the never ending task of the sales pitch promoted AI that only wants to sell you and upgrade and not actually help with the actual problem you are experiencing. Just "click here and I'll take you to another screen and ask another question, then click again".
Original Statement:
I signed up for Comcast internet and television back in 2021. I told the salesperson I wanted to be able to watch the Atlanta Braves. They told me I had to upgrade to a higher television package in order to do that, so I did. Last year, Comcast and the Atlanta Braves provider got involved in a dispute and Comcast quit carrying the Atlanta Braves. Sometime later, both sides agreed to a new contract and once again the Atlanta Braves were available on Comcast.
At that time, Comcast informed me that in order for me to watch the Atlanta Braves again, I would have to once again upgrade my television package in order to watch them with their service. I declined since I had already been told I needed to upgrade to see the Atlanta Braves before. Is this something we have to look forward to every time you and a provider have a contract dispute/renewal? Tell your customer that you must pay more for something that you’re already paying more for?
I’m sadly disappointed in the treatment we have received from Comcast. Sadly they are the only “cable provider” in our area and we are being held hostage by their inconsiderate treatment of customers and are at the mercy of their abhorrent pricing.
There are plenty of streaming options which offer better services and pricing than Comcast, but sadly, I am still stuck having to pay Comcast for the internet to receive them. It’s probably just a matter of time before they change their policies/pricing and make you “upgrade” to another tier to get basic internet.
XfinityAdrienne
Official Employee
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1.3K Messages
5 days ago
Hey there, user_9ohw81! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience the Atlanta Braves, and the availability on Comcast. I know how important it is to have the channels available that you love and enjoy. From time to time, our channels can be negotiated to higher tiers of service. We can certainly document the feedback regarding your experience as we are always looking for ways to improve our customers experience.
We would be happy to look into all available options if you would like to ensure you are receiving the best rate possible to ensure you have the baseball available too. If you wish, please send us a DM to get stated.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
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Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
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The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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