Visitor
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2 Messages
Contant "planned outages" for 2 weeks with no means to contact customer service
My household works remotely. There have been constant interruptions in service for the past two weeks. These outages were all scheduled during normal working hours. Xfinity needs to plan these outages off hours or work to provide redundancy. Calling Xfinity support offers no option to speak with customer service due to a known current outage. I deploy cloud environments from remote and my work has been interrupted multiple times causing deployment issues mid deployment. Status messages for completion of the outage have been rolled back multiple times (example - "Estimated time of restoration: 02/12/2026 12:00PM CST", then "...3:10PM CST", then "...7:10PM CST"). This is not acceptable and I would like to be reimbursed for the month of February.
XfinityKassie
Official Employee
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2.3K Messages
2 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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