Contacting xfinity regarding possible identity theft

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Hello xfinity Linda are you here

Hello user_6vhp7m! To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@XfinityLinda​ can you please help me. Please call me on my cell phone number or email me

Our team is not able to reach out via personal phone or email, but we're happy to continue assisting if you can send us direct message through the instructions previously provided. Otherwise, I encourage you to contact our Customer Security Assurance team at 888-565-4329 any day of the week between 8:00 a.m. to 12:00 a.m. ET.

We're happy to assist through this channel if you can send us a private message, but if you'd prefer to speak with someone over the phone due to your Xfinity account being compromised in any way, I encourage you to reach out directly to our Customer Security Assurance team at 888-565-4329 any day of the week between 8:00 a.m. to 12:00 a.m. ET. They're the absolute best at protecting our customers' privacy and I know they'd be able to do the same for you!

@user_6vhp7m​ 

To send a direct message you need to click on the message bubble in the upper right near your avatar.