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user_62mubx
1st Topic

4 Messages

Thursday, July 18th, 2024 11:40 AM

Closed

Contacting via email

I’ve tried on three separate occasions to get an issue with my account resolved by using Xfinity chat. On all three occasions I was “assured” of a solution, even being told I’d be followed up with and have heard absolutely nothing and my issue is certainly not resolved. I’m fed up at this point with being lied to consistently and want to contact a supervisor directly. How can I get in touch besides chat or phone (I want to provide the chat transcripts to show Xfinity how much they’ve lied to me)?

Question

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Updated 

1 year ago

61

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XfinityAmira

Official Employee

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4.2K Messages

1 year ago

Hello @user_62mubx, thanks for taking the time to reach out to us on our Forums. We value your time and appreciate you being a customer with us, so I am sorry to hear we have not been able to address/resolve your email issue. We also apologize for any inconvenience or frustration this has caused you. My team is here to support you and would love to properly assist you with your email concern. 

 

Without sharing any account or personal information, can you please tell me a little more about the issue you're experiencing with your email? 

 

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user_62mubx

4 Messages

I’m not having an issue with my email, I’m asking for an email address to contact someone from customer service directly since my experience with chatting has been entirely unhelpful and frustrating. I’m having an issue with my account. Please provide an email address I can contact. And please do not give me the phone number as I’d like to send the chat transcripts to show how your customer has simply lied to me at every turn. 

1 year ago

0

XfinityAmira

Official Employee

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4.2K Messages

Oh no, my mistake for misunderstanding @user_62mubx. Please know as a corporate team, we can absolutely assist you with all your service needs/concerns. Before proceeding with a direct message (where you can send us the chat transcript), can you tell me a little more about your account issue specifically, so that we can be sure to provide you with the best and proper support? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_62mubx

4 Messages

I can’t activate my Peacock premium. When I try to it says it’s linked to another account because Xfinity messed up my change of address transfer and instead created a separate account. I’ve been “assured” three times via chat it was fixed, one time being told I’d receive and email follow up, but absolutely no resolution. 

1 year ago

0

XfinityDena

Official Employee

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3.4K Messages

@user_62mubx I am sorry to hear you are having issues. To activate your plan, follow these steps: 

 

  1. Visit xfinity.com/activate-peacock and sign in with your Xfinity ID and password.
  2. Select the Activate Peacock button. You’ll be directed to peacocktv.com.
  3. Enter an email address and password to set up your Peacock account.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_62mubx

4 Messages

As I explained above, I tried to link it through Xfinity but get an error that my Xfinity account is already linked to a Peacock account, even though I only have one of each. 

1 year ago

0

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