Contacting Engineering/Construction

We had an “Enginerring/Construction Coordinator” out to our property a month ago to discuss moving the pedestal buried next to our house because we are tearing down the house and grading the property. We then need the cable and internet run to our shop on the same property to continue service during the build of our new house. He agreed the work could be done, then dropped off the face of the planet after a couple of follow up phone calls where he promised to have more info in a day or two. Now all calls go directly to VM and no call backs. We may need to rip out the pedestal ourselves and find a new service provider if this isn’t resolved soon. We have no intention of letting this delay our build.