JWB4's profile

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Tuesday, October 27th, 2020 1:00 AM

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Contacting Customers Prior to Scheduled Maintenance

Dear Comcast,

Yet again, you have managed to disconnect all services at my address due to “scheduled maintenance” that is supposed to take up to SIX HOURS. Even though this is supposedly scheduled, there has been NO EFFORT on your part to inform your customers in advance. Why? This has been requested over and over and over. What will it take for you to actually embrace a customer service mindset and take the proactive initiative to contact your customers well in advance of these planned outages so your customers can make plans accordingly?

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