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Contacting Customers Prior to Scheduled Maintenance
Dear Comcast,
Yet again, you have managed to disconnect all services at my address due to “scheduled maintenance” that is supposed to take up to SIX HOURS. Even though this is supposedly scheduled, there has been NO EFFORT on your part to inform your customers in advance. Why? This has been requested over and over and over. What will it take for you to actually embrace a customer service mindset and take the proactive initiative to contact your customers well in advance of these planned outages so your customers can make plans accordingly?
Yet again, you have managed to disconnect all services at my address due to “scheduled maintenance” that is supposed to take up to SIX HOURS. Even though this is supposedly scheduled, there has been NO EFFORT on your part to inform your customers in advance. Why? This has been requested over and over and over. What will it take for you to actually embrace a customer service mindset and take the proactive initiative to contact your customers well in advance of these planned outages so your customers can make plans accordingly?
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ComcastChe
Official Employee
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6.1K Messages
7 m ago
Hi @JWB4!
Welcome to the Xfinity Forums, and thanks for sharing. I can definitely understand why this would be frustrating. We've heard your concerns and have found ways to communicate this info with our customers. I wanted to let you know you can get notifications about service interruptions by following this link, https://comca.st/2Jrw00t. You can check for outages by:
To be notified about future outages, please register your number for outage alerts. I hope this helps.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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