Visitor
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2 Messages
Contacting customer service
I moved two weeks ago and there are no Xfinity stores near me to return this modem. I’ve been to UPS stores trying to ship it back but no one from Xfinity has given me a shipping label I can use. UPS just sends me away. I’ve tried contacting customer service multiple times but every way I go leads to a dead end. Do you guys want this equipment back? I’m not going to have this sent to collections or continue jumping through hoops trying to ship this back. Someone should contact me directly because it’s impossible to speak with a live person and your AI has no idea how to get me where I need to go
XfinityRay
Official Employee
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3.9K Messages
6 hours ago
Hi, @user_930cbf! I hope you move has been an easy one and that you are getting settled in. Thanks for wanting to return the modem back to us. I can get a package sent to you with a shipping label since UPS would not generate one when you stopped by. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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