Visitor
•
1 Message
contacted your customer service line earlier today
Good Morning,
I contacted your customer service line earlier today 8:27 AM and requested a call back. At approximately 8:35 AM, I received a return call. The representative’s phone audio quality was poor, and despite my request to adjust it, the issue was not resolved. I continued with the call and explained that I am being billed for service in November, even though my account was closed on October 3, 2025.
The representative repeatedly asked the same question I had already answered, and when I requested to speak with a supervisor, I was placed on hold ; During that hold, the call disconnected at 8:48 AM..
At this point, I need to speak directly with a supervisor or someone who is able to review my account and correct this billing issue. Please contact me as soon as possible to resolve this matter.
Thank you.
XfinityJustinC
Official Employee
•
1.8K Messages
3 hours ago
Hello, @user_bbqmpd thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can do an account review and assist to ensure the account is disconnected and the billing corrected. Since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0
XfinityJustinC
Official Employee
•
1.8K Messages
3 hours ago
@user_bbqmpd I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue.
0
0