Visitor
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1 Message
contact us
How do I send an email to you?
You sent me a bill saying I haven't paid. The CS person was supposed to make my new account automatic payment. He failed at that.
Also, he said he was going to email me instructions on how to return my old modem. I can't do that because my old account is being shut off so the links don't work.
Your CS is not good and if I have to talk to an AI bot that is not helpful that is not helpful.
XfinityEmilyB
Official Employee
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2.1K Messages
3 days ago
@user_9e2hc1 Welcome to our community forum! Thank you for reaching out so we can help you set up automatic payments and return your old modem to your local Xfinity service center. Although I'm unable to set up autopayments on your behalf, you can view detailed instructions to set that up conveniently online.
Please find the Xfinity store that's most convenient for your equipment return here and you can also use that link to schedule an appointment to save time in line if they happen to be busy today.
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