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user_9e2hc1
1st Topic

Visitor

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2 Messages

Monday, June 2nd, 2025 7:39 PM

contact us

How do I send an email to you?

You sent me a bill saying I haven't paid. The CS person was supposed to make my new account automatic payment. He failed at that.

Also, he said he was going to email me instructions on how to return my old modem. I can't do that because my old account is being shut off so the links don't work.

Your CS is not good and if I have to talk to an AI bot that is not helpful that is not helpful.

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Updated 

1 month ago

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XfinityEmilyB

Official Employee

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2.2K Messages

1 month ago

@user_9e2hc1 Welcome to our community forum! Thank you for reaching out so we can help you set up automatic payments and return your old modem to your local Xfinity service center. Although I'm unable to set up autopayments on your behalf, you can view detailed instructions to set that up conveniently online.

Please find the Xfinity store that's most convenient for your equipment return here and you can also use that link to schedule an appointment to save time in line if they happen to be busy today. 

(edited)

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user_9e2hc1

Visitor

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2 Messages

Wow your customer service is horrible.

First, the agent I spoke with clearly lied to me or had zero idea what he was doing.

Now you tell me I have to take time out of my day to deliver it to you and can't drop it in the mail. Why do I need to return it at all?

I won't do auto payments unless it saves me money. I am gen x and know how to pay a monthly bill.

your customer service is trash. You should have apologized for the first guy wasting my time.

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1 month ago

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XfinityMarcos

Official Employee

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2.4K Messages

 

user_9e2hc1, I would be feeling the same as you if the roles were reversed, but I promise I'll do all that I can to help you here on our Forum. Were you able to follow the steps listed above and set up autopay? We do have a paperless/automatic payment discount, but you would need to enable both to be eligible. I'm with you though, I only set up autopay if I get a discount lol, so I get it. Regarding your equipment return, I'd need to review your account more in depth, but this 'Walkthrough' can help with all of your equipment return options. 

 

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1 month ago

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