2 Messages
Contact phone number verification
I am a Canadian Snowbird, and my phone number is in Canada....I cannot get it to verify. And I just received an email from you stating that it cant be verified.
I will be down in Florida in November and can try and see if it will work then but I dont think so as we tried last year....you need to be able to send the code to verify to Canadian numbers.
Is there a different way to do this?
Thank you
XfinityChristy
Official Employee
•
1.5K Messages
11 days ago
Hello, user_fwdyw7and happy Tuesday! I hope your week is starting well. Thank you so much for reaching out to us via our Xfinity Community Forums about the issue you are having when trying to verify your account! I completely understand how frustrating this must be. I’m here to help you through this! The best way to resolve the verification issue is to update your Xfinity profile with your email address at Xfinity.com. Once you’ve added your email, we can send the verification code there, which should make things much smoother for you!
If you run into any hiccups while updating your profile or need further assistance, please don’t hesitate to ask. I’m looking forward to helping you get this sorted out, so you can enjoy your time in Florida when you return there in November.
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