@user_sj9wxt - Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, great to work with because we can always double-check your options if you run into any trouble online.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
Thanks for the info. I typed Xfinity service in the "type a name here" but apparently that would be my name. First time using the forum. Now I know. Thanks
No worries! We will continue this on the private message you sent earlier and help you out with lowering your bill.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello and thank you for reaching out on our Xfinity Community Forum, @user_sj9wxt. You've come to a great place for help! Our Digital Care Team is awesome to work with because we can address any questions or concerns regarding your account, service, equipment, bill, and more! May I ask you to provide a little more context around the help you currently seek, please?
Accepted Solution
XfinitySara
Official Employee
•
1.8K Messages
4 months ago
@user_sj9wxt - Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, great to work with because we can always double-check your options if you run into any trouble online.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
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0
XfinitySara
Official Employee
•
1.8K Messages
4 months ago
Hello and thank you for reaching out on our Xfinity Community Forum, @user_sj9wxt. You've come to a great place for help! Our Digital Care Team is awesome to work with because we can address any questions or concerns regarding your account, service, equipment, bill, and more! May I ask you to provide a little more context around the help you currently seek, please?
0
0