Visitor

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3 Messages

Wednesday, April 29th, 2026 4:40 PM

Contact for Engineering/Construction Department to Bury Data lines in my backyard in west houston.

Power poles run through the middle of my backyard and comcast has data transmission lines running on the poles below the power lines . They are very low and a nuisance in my yard. I'm interested in exploring what it would take to bury them. 

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Official Employee

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2.4K Messages

7 hours ago

@user_zjllrv You're with the right team for help. Our team can have that low line raised and check if it can be moved underground.  Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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3 Messages

I cant find XfinityKei in the directory to send a direct message to. 

Visitor

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3 Messages

I cannot find XfinityKei in the direct message directory 

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