2 Messages
Contact district manager
How do I get in touch with someone higher up than a technician or customer service rep? Our experience with Xfinity has been absolutely horrible.
2 Messages
How do I get in touch with someone higher up than a technician or customer service rep? Our experience with Xfinity has been absolutely horrible.
XfinityRaf
Official Employee
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1.2K Messages
5 months ago
Good morning @user_jstit0. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.
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user_pel6up
Visitor
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1 Message
7 hours ago
I stopped by the Xfinity store near Ridgedale in Minnetonka MN. I was having problems with understanding WiFi vs cellular etc. she said I needed to go to the Apple Store to have a one on one with someone there
I asked if someone at the Xfinity store could just help me for a minute. ( I think I may have somehow caused this issue, pushed the wrong button or something)
she informed me - in a manner that was not pleasant- “Didn’t I just tell you what to do”
I think that it would be wise for the manager of this location to provide training customer service training for employees
I was very annoyed with how I was treated. I have a big package with XFINITY and spend $200 per month!!
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