contact customer service about outage

Work from home -- have had no service today -- that includes no landline for work and/or personal use.

We live in an area with unreliable cell phone service, so we depend on our landline.

There is no way to contact customer service -- the chat feature runs in circles & signing up for text alerts doesn't work for status updates

We pay a ridiculous sum for a service that is spotty with no customer support -- anyone else tired of this?