Contact a regional manager

I have multiple issues dealing with customer service and would like to contact a regional manager about this as I have requested to speak to a manager and have been refused....I have an ongoing issue with my internet and have been told techs would be out and they never show....and told I'd get a call from said tech never did as well as a manager

Responses

CCGina

Official Employee

•

800 Messages

4 years ago

Hello @user_4b372a,

I'm really sorry to hear that you have had ongoing issues, I realize that's frustrating. Our team would be glad to look into your service concerns here and take your feedback on the interactions you've mentioned. If you would like for us to, please use the following directions to send us a direct message:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3msmGuc

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/3muEDs1 for an example.

0

Customer Service

user_4b372a

Contact a regional manager

CCGina

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