Regular Visitor
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13 Messages
contact a real person
Why do I have to deal with a terribly dysfunctional automated answering robot? Like many others I'm in a loop of endless eternity to speak TO A REAL PERSON! Come on Xfinity DO BETTER! This is a simple answer about a billing charge I am questioning.
I'm paying you $290.00/month - why can't you just put more effort into hiring real persons to speak to me? Robot says I can talk to someone in 30 to 75 minutes - hahahahahahah! And under the TOPIC SECTION below you actually have: 'XFINITY COMPLIMENTS'!!! LAUGHING MY [Edited: "Language"] ABOUT THAT.
That's ridiclous. I'll be dead by then.
Professionally you guys run a [Edited: "Inflammatory"]....OUT OF SALT LAKE CITY? Or, where?
Disgusted.
I'll be filing yet again ANOTHER BETTER BUSINESS BUREAU COMPLAINT....along with the hundreds of others.
XfinityDilary
Official Employee
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2.2K Messages
4 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Again
Expert
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31.5K Messages
1 day ago
@spacechick everyone that posts here is a real live person. You posted here for a reason - to get help. You might follow the directions above and send that DM.
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