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Monday, June 24th, 2024 7:15 PM

Closed

Construction to new home

How can I speak to an actual human to find out what is going on?  I have been waiting for several weeks about my services being hooked up. 

Official Employee

 • 

2.4K Messages

1 year ago

 

user_h8yky0 Thanks for reaching out to us for help with getting a tech out for install. You have come to the right place for help with getting this done. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

2 Messages

That was not helpful at all!  
I sent a message and it took 10-15 minutes to get any response and that was just directing me to reply to a text that I never received.  I kept asking questions with no answers. 
I’m looking into other options rather than Ixfinity at this point.  This is aggravating!!!

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