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user_heza2y
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2 Messages

10/21/2026 7:44 PM

Construction ticket

I call constantly for an update & customer service says there is none. The house next to me has comcast & the houses are like 20 ft away from eachother. The houses are new construction so when the tech came out the first time they said there was nothing to connect to outside. A team came out and they were doing work outside I’m not sure if it’s related to the construction ticket we opened for xfinity. The ticket was opened in March or 2026. We want to open up an account with xfinity asap. Is there anything we can do?

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1 hour ago

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XfinitySara

Official Employee

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3K Messages

1 hour ago

Our team can definitely take a closer look and provide whatever new information we have, @user_heza2y! Thank you for creating this post to get started. Could you please send our team a direct message to continue?

 

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