Visitor
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1 Message
Construction ticket
I was told that a construction ticket was opened for my new construction home. It’s been over a month & still no update nor service. Techs keep coming out & stating there is nothing they can do. I contact Xfinity customer service & they have no clue what I am talking about. Should I just cancel completely?! I keep seeing forums to send them a direct message I don’t know how to.
XfinityAdrienne
Official Employee
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1.8K Messages
10 hours ago
Good Morning, @user_heza2y! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with construction ticket with getting service at your location. I would be more than happy to investigate the ticket further on our end. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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