Construction team

I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard back. Visited a Comcast store, they couldn't do anything. The first "ticket" I finally found out was never issued or cancelled. When I finally got a second ticket issued, the Comcast person on the phone said someone would be out that week to run the lines (we were so excited!) and then the tech would come out a few days later to set up internet. The people on the phone continually set up appointments and send techs out (even after much questioning by me "are you SURE this can happen?") when they can't do anything. I can't even imagine how many other people this is happening to and it's a huge waste of time for everyone involved, including the techs. The disorganization, miscommunication and false promises is SO frustrating. PLEASE PLEASE PLEASE help me get construction moved forward as this is affecting our daily lives, my partner is having to commute an hour everyday when he has the option to work from home and we've tried everything else. A person down the road has comcast, we just need it run down the road PLEASE. Thank you