1 Message
CONSTRUCTION TEAM/ SERVICABILITY
I have had a ticket started to have the service line extended to my new property. I was given a quote of $9250 to install the line 1200' to my property from the nearest connection point. Fast forward over 3 weeks later, I'm still waiting for the construction team to contact me. I have volunteered to do the trench work myself to lower the cost. I am actively checking in with the chat service so that I CAN GIVE XFINITY MONEY. Why is this such a redundant process??? What company in the 21st century doesn't have a direct line to call and speak with someone about construction issues? I have been getting the runaround for weeks on this and I would like something to be done to resolve this in a timely manner. I have been more than patient enough having started this whole process over a month ago, and cant seem to get anyone to talk to me or take my money to get this process started. I am almost to the point of filing a complaint with the FCC!!!
XfinityLinda
Official Employee
•
1.8K Messages
5 months ago
Thanks for connecting with us here in our community, @user_jh5ou8, about the trouble with getting in touch with our construction team. This seems to have been quite frustrating, and that is not how it is supposed to feel. We appreciate the opportunity to look into this and see how we may get you the answers you need. Please send over your full name, and complete service address by Direct Message, so I may search for the work order for you. We look forward to your reply.
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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