construction support

I have been trying for over a year to get service at our new house. When I called a year ago I was told that no action could be taken until we were close to being able to move in. I called again 3 months before our house was scheduled to be done and was told to call back when we were a month away from moving in. I called again one month in advance and was told the process would be initiated and a tech would be dispatched to make the connection. He showed up at the appointed time and found that the service had not been run across the street to our new pole which also carries the power line. Many, many calls later I was finally told that the line needed to be run under the adjacent road and it would now be 4-5 MONTHS before we could expect that to be done. We cant move into the house because both my wife and I work from home and require internet. So we are paying rent and house payment or an extra $2500 per month. I have tried calling customer service many times to find out why its necessary to run under the road and why can the line be run across the street on the same poles as the power. But customer service is a brick wall and anything but helpful. We also have another option to run service from the back side of the property where the original house was located and has a service drop there as well. I need to talk with a decision maker in the construction group ASAP. Waiting 5 months and spending an additional $12,500 is unacceptable. My ticket number is [Edited: "Personal Information"].