Visitor
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3 Messages
Construction Status
What is the best way to get a status if my connection to my new house? Been waiting for 4 months and I cannot get an update. I have a home smart reference number and the estimated date passed a month ago and cannot get any info from the main customer service number. Being a customer of more than 20 years I would expect more. I think im done here.
XfinityMarcus
Official Employee
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1.5K Messages
1 day ago
gtdave I hope your weekend is going well, 4 months for an update is quite a long time to wait. Let's check in on where things stand together. Send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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