Construction Crew - No Show - Report delay - Send technician - Construction crew no show - Repeat LOOP - Delayed Internet Set up

​I’ve been waiting for 3 weeks for Internet service.

We purchased a new construction ready to move in and setting up internet has been the most frustrating experience so far

1. Confirmed for Internet with XFinity on APR 4

2. Considering new build, support stated Technician should be there in person [39.99 Charges as well for the same] - and scheduled appointment for APR 8

3. Technician shows up on APR 8, states there is some issue with bury cable - need construction crew to come over and he said he already placed a work order for construction crew and leaves

4. I follow up with Xfinity Chat agent to track progress of construction crew and they couldnt find any traces for previous technician visit and stated will book one more appointment for Apr 15

6. On April 14, I follow up I follow up with Xfinity Chat agent to ensure its not regular technician but construction crew, they threw me a surprise - there is no appointment in my name

Again after letting them know the sequence of events, they set up one for APR 16 with assurance its senior technician with construction crew and my internet should work from APR 16

7. Fast forward on Apr 16, new technician comes in not senior not constrution crew and shockingly he didnt have any notes of previous technician visit and he also said same thing placing order for construction crew 

and left

8. I got frustrated because we didnt really move in to home as there is no internet and dialled xfinity support and after initial banter, they agree to send another senior technician with construction crew in another 2 hours and will get it Fixed

9. 2 hours later same story - new technician comes in not senior not constrution crew and shockingly he didnt have any notes of previous technician visit and he also said same thing placing order for construction crew 

and left. 

Still waiting for construction crew call back 

also Xfinity chat agent and Phone agent are worse, they just go with standard template not really addressing what we try to say 

The construction crew has been a no show, and every time I call Xfinity they send out a tech. I keep telling them a technician just says there is nothing they can do without the cable (they say they will open a ticket for the construction). This has happened five times now.  I’ve made many many calls, it’s been escalated multiple times to “managers” that promise to “take personal responsibility to make sure it’s fixed”. I’ve taken multiple days off work to meet technicians, I’m having to go the Library parking lot for free wifi so my kid can do homework.  If they can’t provide the service I wish they would just say so. When should I give up and go to another provider?  ​