Visitor
•
1 Message
Construction Concern
Hi there,
Comcast installed fiber optic cable in front of our house and dug up our yard and broke our irrigation lines. They also cut too close to our tree in the root zone and we now are being told me may have to remove the tree.
When we asked the foreman about the project he said we should have received notice before it started. We didn’t. He also said they would return to repair the mess, install new sod, and fix the sprinkler lines. No one has returned. This took place on January 27th. We need a call or communication to understand when this will be fixed. My number is [Edited-Personal Identifiable Information].
Thank you,
[Edited- Personal identifiable information]
XfinityAlyssaA
Official Employee
•
2.6K Messages
15 days ago
Good evening @Jttrainer, and thank you for reaching out on our Community Forums regarding your experience and the damage that occurred during the fiber installation. We appreciate you bringing this to our attention.
We’d be happy to submit a damage complaint ticket so this can be further investigated and resolved by the appropriate team. To get started, please send us a Direct Message with your first and last name, along with the service address.
Once we receive that information, we’ll be glad to assist with the next steps.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
0
0