Visitor
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1 Message
Construction Company Cut Our Internet Line
Hi, we are curious how to escalate an issue. A construction company working on our street cut our internet line and we are responsible for getting a tech out to repair.
I believe we have an urgent support ticket but is there any way to escalate it? Or at least check if we have an urgent ticket opened?
EG
Expert
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119.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.9K Messages
2 hours ago
@user_vjkies Thank you for making us aware of this cut cable line via Forums. You're definitely in the right place to getting this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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