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user_4b2f6a
1st Topic

Visitor

 • 

3 Messages

Thursday, July 6th, 2023 1:15 AM

Closed

Constantly out

Internet Service is our several times a week

customer service seems to be bots only. 

why does this keep happening? Is there a real customer service or am I just paying for non existent service?

Question

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Updated 

2 years ago

72

1

0

XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

So sorry to hear about that experience! Could you send me a private message with your full name and address so I can take look at your account?

4

0

user_4b2f6a

Visitor

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3 Messages

@XfinityJoshuaG​ is this a private message now? Just making sure

2 years ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Greetings again, @user_4b2f6a! It appears we are still chatting in the public forum. Our good friend, @BruceW, created this excellent explanation for us on how to send a Direct Message!

 

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4b2f6a

Visitor

 • 

3 Messages

Great, of course your contact does not come up. I would have been surprised about something actually working. Internet is out every single day, this is ridiculous 

anyone else there who can actually be contacted?????

2 years ago

0

Again

Expert

 • 

31.5K Messages

@user_4b2f6a​ 

If you read the instructions it tells you to send to Xfinity Support.

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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