2 Messages
Constantly losing wifi signal
Our Wi-Fi loses signal multiple times a day randomly. Usually, it will reboot within 15 to 30 minutes, but then we lose signal again within an hour or two. I’ve tried going thru xfinity app for help but to no success. Does anyone know what would cause this? We are considering going with a different provider due to this issue. Thanks in advance for any help
XfinityDena
Official Employee
•
2.7K Messages
2 months ago
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working. @user_GWa114 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken?
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