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user_GWa114
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2 Messages

Saturday, November 9th, 2024 8:46 PM

Constantly losing wifi signal

Our Wi-Fi loses signal multiple times a day randomly. Usually, it will reboot within 15 to 30 minutes, but then we lose signal again within an hour or two. I’ve tried going thru xfinity app for help but to no success. Does anyone know what would cause this? We are considering going with a different provider due to this issue. Thanks in advance for any help

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11 days ago

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XfinityDena

Official Employee

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2.5K Messages

13 days ago

I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working. @user_GWa114 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken? 

(edited)

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user_GWa114

2 Messages

@XfinityDena​  Thank you for the quick response! All the basic troubleshooting steps. Reset the modem, unplug tv and modem for a few minutes, made sure all connections are tight. I always make sure there is no outage in my area

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13 days ago

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XfinityDena

Official Employee

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2.5K Messages

@user_GWa114 Thank you for completing those steps! That is helpful. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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